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Media NET Q. What is MEdia™ Net?
A. MEdia Net gives you access to all the cool things you can do with your wireless phone—email, Web sites, games, and more. It is wireless Internet access for your wireless device. - Mail & Messaging: Check your Yahoo! Mail, MSN Hotmail and chat with friends with Yahoo! Messenger and Upoc.
- Sports: Get the latest scores from CBS SportsLine and ESPN.
- Ringtones, Games, and Graphics: Personalize your phone by downloading your favorites.
- News & Finance: Stay informed with round-the-clock headlines from CNN.
- Entertainment: Get local movie times and reviews, dining recommendations, and more.
- Weather & Travel: Check your forecast from The Weather Channel, get flight times, and traffic reports.
Q. How do I personalize my MEdia Net homepage?
A. Simply click "Edit" or scroll down to "Customize MEdia Net." From there, you can add, move, or delete categories and links.
Q. Is MEdia Net available on my phone?
A. MEdia Net is available on most GSM phones. View the phone's details from the All Phones list in our Shop section to see if the phone has web browsing or MEdia capabilities.
Q. What pricing options are available for MEdia Net?
A. You can pay-as-you-go, or for the best value, sign-up for a money-saving MEdia Bundle or MEdia Net package. Learn more about the different MEdia Net packages by reviewing our MEdia Net plans.
Q. Will I have to change calling plans to use MEdia Net?
A. No, MEdia Net works with all current calling plans. However, you will need a MEdia Net-capable phone.
Q. Where can I get more details on the new MEdia Net?
A. Let the Tour Guide walk you through the new features. Watch this demo to learn how to make the most of the new MEdia Net.
Q. How come MEdia Net doesn't look the same on all phones?
A. Phones have different screens and resolutions. Also, the new MEdia Net is being rolled out nationwide in late November through early December. During this rollout, some phones might show the old MEdia Net while others show the new MEdia Net.
Q. Can I access every site on the web?
A. Although you can enter any URL in your phone’s browser, not all websites are formatted for mobile devices. MEdia Net delivers the best content from the mobile web right to your handset. Navigation is easy too – just scroll and click.
Q. Can I download files from the Internet to MEdia Net-enabled phones?
A. No, not at this time.
Q. Why is there a login for MEdia Net, and what are the benefits of registering?
A. This optional registration gives you even more access to the features on your phone. By registering, you can:
- Set up Text Alerts.
- Personalize the information you receive when surfing on your phone.
- Create and access your own MEdia Net wireless email account.
- Review and update DirectBill charges.
Q. Where can I find the authorization code that is sent to my phone when I register with MEdia Net?
A. It will be delivered to your phone via text message. Simply enter the authorization code online to complete your registration; in the future, you'll only need your username and password to log in.
Q. What is the purpose of the My Info section of MEdia Net?
A. This section lets you personalize the information viewed on the desktop version of MEdia Net and under the My Info category on your phone.
From your desktop, you can determine which content areas you'd like to see—and the order in which you'd like them to display. These settings will automatically transfer to your phone so that these appear first within any category.
Q. How do I set up alerts?
A. View the FAQs for Text Alerts to learn how to setup alerts.
Q. Can I use MEdia Net outside of my local coverage area?
A. You can currently use MEdia Net service in the GPRS coverage area shown in the Availability section.
Q. Can I receive a call while using MEdia Net?
A. Yes. If you receive a call or message while you are using MEdia Net, you will be prompted to accept or refuse the call or message. If you accept a call or message, your MEdia Net session will be suspended. Once you end the call or finish reading your message, you will be prompted to resume your MEdia Net session and pick up where you left off. You can place calls by exiting the session.
Q. Why did AT&T develop Parental Controls?
A. There are a growing number of information and entertainment options available on wireless devices nowadays, and consumers want to manage those options. They want to control what sort of purchases can be made on their devices and what sort of content is accessible, particularly over the wireless Internet. This is especially important to our customers who purchase phone service for their children. So our Parental Controls are intended to help parents to make the choices that are best for them and for their families.
Q. How do I operate Parental Controls?
A. It's very straightforward. From the MEdia Net home page:
- Select "Customize MEdia Net"
- Select "Parental Controls"
You'll see the current settings for the Purchase Blocker and Content Filter (the defaults for both are "off") and the option to change those settings.
If it's your first visit, you will be prompted to set a PIN code and enter your email address. Or if you've used Parental Controls before, you will need to enter your previously established PIN code, then choose "Change Settings"
- Select or check the box "Content Filter" if you want to block AT&T-offered content that may be considered inappropriate for children as well as all access to the broader mobile Web.
- And/or select or check the box "Purchase Blocker" if you want to block your phone's ability to buy additional content that is billed directly to your wireless invoice, such as ringtones or games.
Or you can call Customer Care, and they will be happy to set up your PIN and preferences.
Q. Is there a cost for Parental Controls?
A. Parental Controls are available for free on compatible phones. The only charge is for data usage when you change the settings—for example, when you turn the Purchase Blocker from "off" to "on." If you call Customer Care to change your settings, there is no charge.
Q. How many AT&T customers will be able to use Parental Controls?
A. Parental Controls will be available automatically to the approximately 30 million AT&T customers who have data-enabled handsets. It is included within AT&T's MEdia Net service.
Q. If AT&T doesn't offer adult content, why would turning the Content Filter "on" block access to some content within MEdia Net? What MEdia Net content would be blocked?
A. AT&T does not offer content that is obscene in nature, but there is some MEdia Net content that may not be appropriate for those under age 18—like chat and dating sites—that the Content Filter will block when turned "on."
Q. How does AT&T decide what content is blocked when the Content Filter is turned "on"? What are the criteria?
A. AT&T has an internal content review process. Also, we are working with CTIA on the industry effort to develop content ratings, which may be used in conjunction with Parental Controls in the future. Email
Q. What is my MEdia Net e-mail address?
A. Your MEdia Net email address is your MEdia Net username followed by "@medianet.att.net". For example, if your username is "XYZ," your e-mail address will be XYZ @ medianet.att.net.
Q. What is POP mail and how do I set it up?
A. POP, which stands for "Post Office Protocol," allows you to get e-mail from other providers such as Yahoo! or EarthLink.
Set it up by logging into MEdia Net and selecting the Email tab. Then select Options and POP/IMAP Mail Settings. Enter the server, login name, password, protocol, and port for the account from which you want to get email. If you don't know what these settings are for your Internet Service Provider (ISP) or email provider, contact their technical support for these settings.
Q. How do I check email with MEdia Net from my personal computer?
A. Retrieve your email from POP mail accounts by selecting the Email tab, then the "Get Other Mail" link. Your POP email service checks for new mail delivers any new mail in the MEdia Net inbox.
Q. How am I notified when I get new mail while using MEdia Net on my desktop?
A. "You Have Mail (#)" will appear at the top of MEdia Net next to your greeting. The "#" indicates the number of unread messages you have.
Q. Can I set up an email alert to notify me when I receive a new message or a message from a specific address or domain?
A. Yes. To set up an email alert:
1. Select the Email tab.
2. Select Options, then Message Filters and Email Alerts.
3. Choose New Filter or Email Alert next to Filter Name.
4. Enter "Email Alert" in the "Filter messages from this email address" field if you want alerts on all emails. (If you only want to be alerted of emails from a specified domain or email address, enter the domain or address in this field.)
5. Select Alert on all Emails from the dropdown menu.
6. Check the Enable Filter or Email Alert option.
7. Select Update.
Q. Can I filter or move an email to a different folder?
A. Yes. To filter or move an email:
1. Select the Email tab.
2. Select Options, then Message Filters and Email Alerts.
3. Choose New Filter or Email Alert next to Filter Name.
4. Enter the email address that you want to filter in the area "Filter messages from this email address."
5. Select Check Full Address or Check Domain from the dropdown menu.
6. Select destination folder for filtered message next to Move to Folder.
7. Check the Enable Filter or Email Alert option.
8. Select Update.
Billing
Q. Am I using my voice plan's minutes when I access MEdia Net?
A. No, you are not using your plan's minutes. MEdia Net is only billed for kilobyte usage.
Q. How will MEdia Net usage charges appear on my bill?
A. MEdia Net usage charges will appear on your bill in the call detail section as "Data Volume" charges with a feature description of "MEdia Net."
Q. Will I pay roaming fees when using MEdia Net outside of my calling area?
A. No, when using MEdia Net outside of your coverage area you will not be charged roaming fees for GPRS usage.
Q. How is MEdia Net usage billed?
A. MEdia Net usage is billed in kilobytes.
Q. What are megabytes and kilobytes?
A. Megabytes (MB) and kilobytes (KB) are standard units of measure for data sent and received. MEdia Net is billed based on kilobyte usage.
Q. How many kilobytes are used for a typical task using MEdia Net?
A. Actual usage will vary, but typical MEdia Net tasks examples are as follows:
MEdia Net Usage Samples
Example Usage
Check Email 4 KB
Check a Sports Score 6 KB
Check Weather Forecast 8 KB
Read a News Headline 10 KB
Download a Ringtone 16 KB
Download a Game 120-150 KB
Download a Music Tone 120 KB
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